Tech Support Channels
A 60–Minute Response Guarantee
All your assistance requests will be attended to in maximum one hour after the ticket or email was received. If your case needs additional assistance from an administrator, we will direct the trouble ticket or the email to the person in charge, in a timely manner and will leave a comment to inform you that more time will be needed for arriving at the best solution. Furthermore if you take advantage of our Administration Services package, all of the server administration services included there will be performed whenever you want.
A Topflight Client Care Service
We will be online for you 24–7 to respond to any inquiries that you may have related to our Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. If you also need help with server management tasks, you can have a glance at our Administration Services package, which includes data backup hard disk drive space, weekly OS updates, server monitoring and restarting services, as well as troubleshooting and installation services
A User–Friendly Help Area
Our Control Panel is pre–installed for every Linux dedicated hosting server. Among its features is a very useful integrated knowledge base that will walk you step by step on everything that you can do. Most of the how–to articles also video versions that show all the tasks that you can perform in a very illustrative manner. You can find the educational articles and the video tutorials in the upper right corner of each section of the hosting Control Panel.