24/7 Customer Support in Cloud Hosting
The customer and technical support services for all of our cloud hosting packages are twenty-four-seven, so you can forget all about waiting for several days in order to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an email message. In case you do have an account, you can open a support ticket in addition to the other three methods of communication. You are able to choose the most appropriate way to contact us based on where you are or what equipment you use. We're able to assist you for almost any webhosting-related query that you have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in this situation the max response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try our support services even before you obtain a semi-dedicated server account from our company since we have telephone and live chat support for billing, pre-sales and basic queries. Our representatives can help you pick the perfect package or offer you info about our servers, so as to confirm if the system requirements for your web sites are met. When you're an active customer, you'll also be able to get in touch with us through electronic mail or through our ticketing system, which can be accessed through the Hepsia website hosting Control Panel. We warrant that if you employ these 2 methods of communication, you'll receive an answer within a maximum of 1 hour and that’s 24/7, which includes weekends and official holidays. In case you have used the web hosting services of other suppliers, even large ones, you're able to compare the reply time due to the fact that it ordinarily takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS
In case you get a virtual private server from our company, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have a couple of local phone numbers in the United States of America, Great Britain and Australia as well as a live chat service. When you are an existing customer and you require assistance with some technical issue that requires more time to analyze or resolve, you will be able to open a ticket from your billing account or you can send an email and we will handle the problem and send you an answer within 1 hour. The answer time is guaranteed 24/7, including weekends and holidays, still for most issues it takes no more than 30 minutes to receive assistance. Our support service covers your VPS plus all pre-installed software it includes, so if you need help with third-party software, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
All the dedicated server plans that we offer feature 24/7 support via different methods of communication and with a one-hour maximum answer time warranty. When you want to learn more about the plans or you have some billing or general questions, you'll be able to call one of the local numbers that we have around the world or you could use our live chat service and consult with a live representative. For solely technical difficulties which require some help from a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an e-mail message, because these channels are more appropriate to track a particular matter. The response time for them rarely surpasses 30 mins, so you can forget all about waiting for a full day to receive assistance. The support service is available for all of the server-related matters, and the pre-installed software. If you want help with third-party applications, you may consider ordering the Managed Services upgrade that we supply with all the packages.