A ticketing system is the most widely used channel of correspondence that hosting companies offer to their customers. It’s most often part of the billing account and is the very best way to resolve an issue that takes a certain period of time to investigate or that needs to be forwarded to a system administrator. In this way, all comments given by either side will be stored in one location in the event that somebody else needs to work on the given problem and the info in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, which means that you will have to log in and out of at least two accounts in order to complete a certain procedure or to contact the hosting company’s client care team. In case you wish to manage several domains and each one is hosted in a separate account, you will have to use an even larger number of accounts at the same time. On top of that, it might take substantial time for the hosting provider to answer your ticket.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our Linux cloud hosting isn’t separate from the hosting account. It is an integral part of our all-embracing Hepsia Control Panel and you will be able to access it at any specific moment with just a few clicks, without logging out of your account. The ticketing system comes with a quick-search box, so you can track down any trouble ticket that you have already submitted, in case you need it. Besides, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can discover how to handle a given issue even before you actually submit a ticket. The ticket response time is no more than sixty minutes, which implies that you can receive timely assistance at any time and in case our support team suggests that you should do something within your hosting account, you can do it on the spur of the moment without the need to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we use is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting, which means that you will not need some other support platform to contact our client service staff – you can do this on the spot as soon as you come across an issue. Sending a new ticket requires several mouse clicks and finding an older one is just as simple. Using our smart search box, you can quickly track down any ticket that you’ve submitted in the past. You can send a ticket at any given moment since our tech support team members are working around the clock and respond within the hour, although it seldom takes that much to get an answer. With the Hepsia Control Panel, you will have everything in a single location and you can forget about the need to use 2 or more platforms to resolve a simple issue.