A live chat is a real-time method of communication between a web hosting company's support crew and its customers. It is an efficient method to receive some information about the hosting services or have some problem resolved as you're talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a ticket are the reduced possibility of mistakes when you exchange data like usernames or domain names, the faster response time as the communication is live and the fact that you don't need to stay on the chat constantly - you'll be able to do something different while the agent examines the issue involved. Also, you can be a part of a live chat room from any computer which is connected to the world wide web, avoiding the phone costs that you will need to pay in case you're calling to another country.

Live Chat Support in Cloud Hosting

In addition to the telephone and ticket support, we provide live chat support as well. You can contact us every day, including weekends and holidays, and we will give you more details about the Linux cloud hosting that we supply in case you are not a customer yet, or about general and billing questions when you already have a user profile. Although for solely tech matters you will need to open a trouble ticket to the tech assistance team, as such matters need extra time to be taken care of, you may still contact us on our live chat for some technical info. For example, we're able to assist you to set up an e-mail address in your email client or troubleshoot a number of issues, saving you a long time. Even when our phone lines are already off for the day, you'll be able to talk to a live person.

Live Chat Support in Semi-dedicated Hosting

Thanks to the live chat support service that we supply with all of our Linux semi-dedicated hosting, you are able to find the replies for any questions you have or get lots of issues taken care of quickly. The service is available every single day, so that you are able to talk to a representative even on holidays and weekends. In case you're unsure which package would be better for your sites or if our leading-edge cloud hosting platform matches some system requirements, you can join the live chat before you purchase anything. In case you're an existing customer, you can get more information about billing issues, account settings along with various common tech troubles you may encounter, for example when you cannot install an e-mail account in a client on your personal computer. Our live chat can save you plenty of time regardless where you are or when you get in touch with us.